Trust & Security
Your business data is yours. Here’s exactly what that means.
We’re not going to bury this in legal language or hide it in a privacy policy you’ll never read. You’re running a real business on ClientDesk — your client relationships, your invoices, your conversations. You deserve to know exactly where that data lives and what we will never do with it.
Where your data is stored
Your data is stored on secure, encrypted infrastructure. It does not move, get shared, or get sold — to anyone, for any reason.
Who can access your data
Your data belongs to your business and your business alone.
Every account on ClientDesk is completely isolated. Your portals, invoices, messages, contacts, and client records are yours — no other business on the platform can see them, and access is enforced at the database level.
We built ClientDesk on a simple principle: your data is not ours to touch. That means:
- Your content is never read, analysed, or used for any purpose beyond running your account
- Your data is never sold, shared, or passed to third parties — ever
- Your data is never used to train models or inform decisions outside your account
- Any support access to your account requires your explicit request and is fully logged
Your business stays your business.
Encryption
Your data is encrypted at rest and in transit. Even at the infrastructure level, nothing sits in readable plaintext. All connections to ClientDesk are secured with HTTPS — the same standard used by banks.
Your client portals
Each portal is private by default — accessible only via a unique link you control. You can add a password to any portal for an extra layer of protection. Your clients never need to create an account or hand over credentials to anyone.
ClientDesk branding never appears in your portals. To your clients, it looks like your own software — because it should.
Payments
Money never passes through ClientDesk. Payments go directly between you and your client. Your subscription to ClientDesk is handled separately through Paystack. We never hold, process, or have access to funds belonging to your clients.
Your data, your control
This isn’t just a policy statement — it’s built into how ClientDesk works.
Export your data anytime.
Your full account data — portals, client contacts, invoices, messages, and records — is available to export as a CSV file directly from your account settings, anytime you want it. No support ticket, no waiting. What you’ve built on ClientDesk belongs to you, whether you stay or leave.
Delete your account anytime.
You can delete your account directly from your settings. When you do:
- Your client portals go offline immediately
- All your data is permanently deleted from our systems within 7 days
- Nothing is retained, archived, or held beyond that window
- The deletion is irreversible — we’ll ask you to confirm before it begins
No hoops. No emails. No waiting for someone to get back to you. You’re in control from start to finish.
Your team's access
If you’ve added team members to your account, you decide what they can see. Role-based access means each team member only has visibility into the portals and settings you’ve assigned to them — nothing more.
What we're building toward
Security isn’t a destination — it’s a direction. Here’s what’s coming:
- A full activity log visible to you — every action on your account, in one place
- A formal third-party security audit, published publicly when complete
We’ll update this page as each one ships. Nothing gets announced here until it’s real.
Questions?
If you have a specific question about how your data is handled, reach us at support@clientdesk.biz or through the support chat inside your account. We’ll give you a straight answer.